i am happy to pay for an appropriate plan for active licenses, but i will not spend 14 hours going through all the old computers on my account, and i will not buy a license to cover maybe 1000 extra computers that are no longer in use.
it is not worth my time to go through 1700 machines manually. Your back end team will easily be able to produce a list of these computers, and also to be able to delete them from my account with a script. your support have now said to me that they cannot help. it does not contain the last connected time. i got given a powershell script, which i have run. I have requested a list of computer vs last connected time. this will take me over 14 hours if i do one continuously every 30 seconds. Your support is telling me that i must go through, manually, 1700 computers and delete each one individually based on if i want to keep it or not. I am not saying that i wont pay for computers on my account that go above the limit., BUT - i have never bothered to delete any old / dead computers because its never been an issue and i didnt realise that i had a quota.
it works, its worked for years, it works well. I was not aware of the limit on this, maybe i should have been, but it has never been an issue before and im not the only one who doesnt read EULA's etc. I have now been sent an email by teamviewer stating that i am over my active number of computers.
i moved to teamviewer because of the great LogMeIn debacle where they jacked their prices by about a factor of 10 in some cases, didnt tell the customer and auto billed, this annoyed many people, me included. I have been a customer for around 8 years. Terminate your license for the next renewal period. You have received the invoice and it has been settled I would be happy to (28) days prior to the end of the Initial Term or any Renewal Term that it hasĪs your request was sent outside of the contractual renewal period,Ĭancellation is not permitted for the upcoming invoice. Term”), unless either party notifies the other party no less than twenty-eight Of twelve (12) months (“Initial Term”) and shall subsequently be renewedĪutomatically for additional periods of twelve (12) months (each a “Renewal "Unless otherwise specified in the Order, the Contract has an initial term You can view ourĮnd-User License Agreement (“EULA”) by clicking on the link: TeamViewerĮnd-User License Agreement (See the section B.5.1 of the We are unable to process your request for cancellation. I am now leaving them regardless of what they do, and going to spalshtop. Fyi - teamviewer have jacked up their prices, wont give tools to allow deletion of dead or old computers easily, and also refuse to remove the payment method on the account nor to remove the auto renewal unless you do so prior to 28 days before the auto renew date.
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